What Types of Information Does a Virtual Concierge Provide?

If you’re looking to free up some time for your hotel concierge, you’re going to love the freedom a virtual concierge provides. From the moment your guests step foot on the hotel property and log into its internet connection, they’ll be given access to a page of nearby attractions and local services. Rather than tieing up your concierge with phone calls from your guests, your guests will have access to all the information that they need to make their visit memorable with the click of a mouse or swipe of a fingertip.

Here is some of the information a virtual concierge provides:

·      Transportation Services. If your guests flew to their destination and they had a shuttle or cab to pick them up, they may want to know what other options exist to get from Point A to Point B. By selecting this category, they’re able to see which companies offer transportation services and how to access more information about them through their websites or contact information.

·      Restaurant Locations, Hours, and Menus. If they want to know which restaurants in the area serve seafood or have vegetarian options, they’ll be able to obtain this information quickly without contacting the hotel concierge. They can find out hours of operation as well as see what menu items are on special or highly recommended by the restaurant’s staff.

·      Personal Services. It doesn’t matter if they need to take their pet to the closest doggy daycare or have their dress shirt pressed before a meeting. They’ll find the businesses that provide these services listed on the virtual concierge page. They can just look under the category that reads “Personal Services”. They’ll even find doctors and dentists in the area with ease.

While other people are waiting for their physical concierge to get back to them with details about an upcoming show, your guests can already have tickets booked. They’ll know which companies that are willing to drive them there as well as what restaurants stay open late. They can have your whole evening planned the minute they arrive to your hotel room and log into the Wifi.