Ten Exciting Ways Your Guests Can Spend Their Vacation Once They’ve Arrived at Your Hotel

Your hotel guests don’t have to plan every detail of their vacations in advance. In fact, it could be very exciting for them to arrive at their destination with no real itinerary in mind. It opens the door for experiences that they’ve never had before.

If your guests are the type of people who love spontaneous fun, there are a number of ways they can invite more excitement into their lives. Thanks to Conciergo’s online concierge services, they have a wealth of options that they can explore once they’ve arrived at your hotel. Best of all, it frees up your real life concierge staff for other guest-related tasks.

Here are ten suggestions for things to do once your guests have arrived at your hotel:

1.    Take a guided tour of the city by foot. It allows them to see things that they wouldn’t see by motorized vehicle.

2.    Have a local recommend a restaurant and book a reservation. They can ask the waiter or waitress what their personal favorite is and order it for themselves.

3.    Shop for a souvenir that encompasses the spirit of their trip. They can look for something unusual that they’ll really enjoy.

4.    Go to a bar or pub and listen to live music. They can order a drink and prepare to be entertained.

5.    Grab a cup of coffee and people watch. They can jot down some notes in their journal or notebook about their experience.

6.    Attend an outdoor festival. They can celebrate the season with food, contests, and entertainment.

7.    Go to an art gallery and get introduced to new artists. They’ll learn more about the creative process and how the painters and sculptors find inspiration.

8.    Take their camera out and go on a citywide photo safari. They can capture their impressions of the city in a way that only they can do.

9.    Pamper themselves with a deep tissue massage. They’ll let go of all the tension they hold in their body so they can fully relax and enjoy vacation.

10.  Take a class and learn how to do something they always wanted to learn how to do. They can cook the perfect casserole, throw a beautiful clay bowl or paint a landscape.

Planning a vacation takes time. It requires preparation in advance. You can take some of the pressure off of your guests by encouraging them to forgo a rigid itinerary in favor for some fly-by-your-seat type of fun. With Conciergo, they can make reservations, buy tickets, and plan the day’s activities with ease without once calling or visiting your real life concierge staff.

The Most Common Concierge Requests Can Be Answered with Conciergo

A great hotel stay is often due in part to the concierge staff. The dedicated team of employees go above and beyond to make sure that every guest is 100% satisfied with their hotel stay. They’re available to answer questions and take care of requests. By doing so, they demonstrate the high standards set forth by the hotel in terms of guest relations.

Some of the most common hotel concierge requests are:

• Transportation services. Guests who fly into the area may not have a rental vehicle at their disposal. They often want to travel great distances to explore the cities they’ve traveled to. They’ll require transportation services to make sightseeing, shopping, and dining possible.

• Dry cleaning requests. Men and women traveling for business purposes need access to crisp, pressed clothing. They wear specific attire for their job and want to know where they can have their apparel dry cleaned.

• Recommendations for a good place to eat. Guests want to experience cuisine that they’ve never eaten before. They look for the best restaurants in the area and want a local’s opinion on them.

• Acquiring tickets for a show or event. Every guest wants to enjoy themselves. They want to take in some entertainment before they go home. They want to get tickets but they don’t want to experience a hassle acquiring them.

A good hotel concierge staff can handle any request that is given to them. It doesn’t mean, however, that their help is necessary for everything a guest needs. You can free up your physical concierge's time with Conciergo, an online concierge with booking capabilities. As soon as your guests arrive to your hotel and log into your wifi many of their questions may be answered by Conciergo's custom splash pages. This will give your physical concierge the capabilities of fulfilling larger and more detailed requests.

3 Ways That Conciergo Helps Hotel Guests Have a Better Travel Experience

Travel is exciting. It takes people places they never dreamed of going before. It allows them to experience the sights, sounds, tastes, and feel of locations they’ve never visited.

Helping your hotel guests embark on the ultimate travel experience is easy with Conciergo. In addition to freeing up your real life concierge for other guest-related services, our online concierge service gives the people staying in your hotel the opportunity to be spontaneous. They can decide what they want to do once they’ve arrived at their destination.

Here are three ways that Conciergo helps your hotel guests have a better travel experience:

1. It gives them the opportunity to explore their options. Too often, our days are filled with endless activity. Now that your guests are on vacation, they can slow down and relax a little. They don’t have to go from morning to night to have a good time. Conciergo gives them time and space to explore their surroundings leisurely. It even helps them make transportation arrangements.
2. It makes the travel experience interactive and personal. It’s great to do what the tourists do. There are some sights your guest won’t want to miss when they travel. That doesn’t mean that they shouldn’t be offered out-of-the-box experiences. With an online concierge, options can be explored until something clicks. When a guest finds an activity they just have to do, they make arrangements through the site without once asking your staff for assistance.
3. It lets everyone do their own thing. If your guests are traveling as a group or family, it can be hard to agree on activities. Conciergo lets everyone do their own thing. If part of the group or family wants to do one thing, and the rest of your guests want to do another, there’s little effort involved to schedule and pay for two activities.

Give your hotel guests the opportunity to let go of their expectations and embrace chance. Allow them to live in the moment and choose the activities they’re most interested in doing after they’ve arrived to your hotel. With Conciergo, it’s easy for them to do just that without the assistance of your concierge staff.

What Types of Information Does a Virtual Concierge Provide?

If you’re looking to free up some time for your hotel concierge, you’re going to love the freedom a virtual concierge provides. From the moment your guests step foot on the hotel property and log into its internet connection, they’ll be given access to a page of nearby attractions and local services. Rather than tieing up your concierge with phone calls from your guests, your guests will have access to all the information that they need to make their visit memorable with the click of a mouse or swipe of a fingertip.

Here is some of the information a virtual concierge provides:

·      Transportation Services. If your guests flew to their destination and they had a shuttle or cab to pick them up, they may want to know what other options exist to get from Point A to Point B. By selecting this category, they’re able to see which companies offer transportation services and how to access more information about them through their websites or contact information.

·      Restaurant Locations, Hours, and Menus. If they want to know which restaurants in the area serve seafood or have vegetarian options, they’ll be able to obtain this information quickly without contacting the hotel concierge. They can find out hours of operation as well as see what menu items are on special or highly recommended by the restaurant’s staff.

·      Personal Services. It doesn’t matter if they need to take their pet to the closest doggy daycare or have their dress shirt pressed before a meeting. They’ll find the businesses that provide these services listed on the virtual concierge page. They can just look under the category that reads “Personal Services”. They’ll even find doctors and dentists in the area with ease.

While other people are waiting for their physical concierge to get back to them with details about an upcoming show, your guests can already have tickets booked. They’ll know which companies that are willing to drive them there as well as what restaurants stay open late. They can have your whole evening planned the minute they arrive to your hotel room and log into the Wifi.

What Makes a Virtual Concierge Ideal?

A virtual concierge is available to you upon arrival to your hotel. All you have to do is log into the Wifi network and access the homepage. From there, you’ll be able to see a number of different categories based on your geographic location. If you’re interested in learning where the nearest coffee shop is, you’ll be able to get that information without contacting a physical concierge employee.

Here are some of the things that make a virtual concierge ideal:

·      You gain instant knowledge of the things that make the location exciting. It doesn’t matter how you plan to spend your time away from home. You’ll see a range of options, some that you didn’t even think about. This allows you to make the most of every minute of your trip. So often, we arrive at a destination with plans in mind. Having access to a virtual concierge gives you the flexibility to change your mind and rearrange your itinerary easily.

·      You have more options than you originally considered. Rather than have a few select activities available for you to do, you have a number of options including dining, shopping, entertainment, tours, coffee& tea, concerts & events, health & fitness, and bars & brews. You discover where the closest banks & ATMs are as well as what transportation options exist in the city you’re in. You can see personal services and even peruse the hotel’s guest services without ever contacting a single hotel employee. Talk about increased efficiency and more time for exploration!

Get the answers that you request quickly. Best of all, you don’t have to visit or call the concierge’s desk. You receive the information that you need via Wifi connection on your laptop, smartphone or tablet. That means you have more time to enjoy yourself and less time asking questions pertaining to your stay.

“Where to go, on the go...”

Where to go, on the go...Familiarize yourself with this phrase! It might seem a little direct but we like to be straightforward around here. Everyday the team at Conciergo dedicates their time to ensure that our hospitality partners and traveling public know this phrase on a personal level and what it represents to us. With 70+ years combined experience in the hospitality industry, we take pride in making the lives of our hotel partners easier by providing travelers with helpful information while they’re out and about. We like being informed and assume it’s safe to say you do too…you’re welcome!

While we’re on the subject - welcome to Travel Juju! This blog gives us a great opportunity to share tips, experiences and our “staff picks” that highlight some of our favorite hotels, restaurants and things to do! In upcoming posts, you will read about industry insights, the world of travel & hospitality and all things travel related. With over 2,500 hotels using our virtual concierge service, you’ll want to hear what we have to share. Be sure to check back for updates and an important upcoming post about WiFi security!

Feel free to let us know if there are any topics you’d like to talk about, shoot us an email or comment below! We look forward to hearing from you!